MemberCard

Access your Credit Union accounts through Automated Teller Machines (ATMs) and Interac Direct Payment merchant terminals across Canada and worldwide 24 hours a day.

Access your Accounts on The Exchange Network

Use your MemberCard to withdraw or deposit money at 57,000 ATMs across Canada and the United States which display THE EXCHANGE® logo. In addition, Credit Union members can use THE EXCHANGE® ATMs surcharge free. To locate an ATM close to you, visit www.the-exchange.ca

MemberCard Buyer Protection



Members automatically receive Buyer Protection and Extended Warranty on their MemberCard.

Buyer Protection offers protection on the purchase of most retail items - including gifts.  For a full 120 days after the purchase, the item is protected if it's stolen, dropped, broken or even consumed in a fire. Valid claims will be satisfied either by replacing the item, or by a cash payment in an amount not to exceed the amount of the total purchase price.

Extended Warranty doubles the warranty period of a purchased item up to two years, as long as the manufacturer's warranty is valid in Canada for five years or less. For example, when you purchase a DVD Player, the manufacturer would typically offer a one-year warranty. But if you use your credit union Debit Card for the purchase, the DVD Player would be protected for an additional one year.


Here's the number to call if you need to utilize the buyers protection feature on your member card.

1-877-564-2847 ext 6895

 

Lost or Stolen Cards

Contact us immediately if your card is lost or stolen, or if you suspect your PIN has been compromised. If you have any concerns about your MemberCard, call the following numbers 24 hours a day:

  • After hours call toll free: 1.800.LOST111   (1.800.567.8111)
  • After hours outside North America: 1.306.566.1276
  • Revelstoke Credit Union: 1.250.837.6291
  • Revelstoke Credit Union toll free: 1.888.851.5715