Frequently Asked Questions

What is an Interac e-Transfer?

It is an easy, secure, quick and convenient way to send or receive money. Recipients are notified by email and/or text message and must login to their online banking to accept the transfer.

Who can use Interac e-Transfer?

Any individual or small business owner with an account at a Canadian financial institution that offers the service can initiate an e-Transfer, while anyone with an account at a Canadian financial institution can receive one.

Is it safe to transfer money by email or text message?

There is no money attached to emails or text messages. Instead, financial institutions use standard practices for safe and secure money transfers.

Is there a charge for sending or receiving Interac e-Transfers?

There is a fee to send money.

Interac eTransfer Service Fees

Send an Interac eTransfer * $1.50

* Send ten free per month on flat fee package accounts

Receive an Interac eTransfer FREE
Cancel an Interac eTransfer FREE

Applicable service fees are processed at month-end with regular fees, and will appear on your month-end account statement. This applies to "pay-as-you-go" accounts or flat fee package accounts.

Are there limits on how much can be sent or received?

There are no minimums – but there are maximums for both sending and receiving Interac e-Transfers. See below

Interac eTransfer Transaction Limits
Sending Limits  (Debits):
Per Transaction : $3,000.00
Per Day : $10,000.00
Per Week : $10,000.00
Per Month : $20,000.00
Receiving Limits  (Credits):
Per Transaction : $10,000.00
Per Day : $10,000.00
Per Week : $70,000.00
Per Month : $300,000.00

Is there a fee to cancel an Interac e-Transfer?

There are no cancellation fees, however, the original $1.50 sending fee is non-refundable.

Is there a fee to receive an Interac e-Transfer?

No. It is free! As long as you use online banking or mobile banking and you deposit the eTransfer to your account using these services, there is no fee to receive an e-Transfer.

What happens when a recipient's financial institution doesn't offer this service?

Recipients can still receive the money by registering with Interac and providing their banking information. The deposit usually takes four to six business days and Interac charges a $4.00 administration fee, which is deducted from the total amount of the transfer.

What if I don't bank online, can I still deposit an Interac e-Transfer?

Yes, provided you have an account at RCU or a Canadian financial institution. However, you will have to register with Interac and provide your banking information. The deposit usually takes four to six business days and Interac charges a $4.00 administration fee, which is deducted from the total amount of the transfer.

Why do text-message notifications come from 100001?

This is the short code from which all Interac e-Transfer text notifications are sent. It is a valid number.

Can I send an Interac e-Transfer to a landline?

If you provide only a landline as the way to notify a recipient, you will be informed that the transfer could not be completed. You will need to provide new contact information – either a mobile phone number or email address.

I'm a business owner. Can I send and/or receive an Interac e-Transfer?

Yes, and delegates can too. Single and dual-signature business accounts.

Can I send an Interac e-Transfer to anyone?

No. In order to send and/or receive Interac e-Transfers, both senders and recipients must have accounts at Canadian financial institutions. The transfer must be in Canadian dollars.

How long does it take to receive the money?

For recipients, it takes approximately 30 minutes for notifications to be received. As soon as the notification is received, the recipient can deposit the money immediately, through online banking. The money is debited from the sender’s account immediately upon sending the message.

What happens if I use an incorrect mobile phone number or email address?

The notification will be sent to that phone number or email address, however, that person will not be able to deposit the transfer because they won't know the answer to the security question. Recipients must correctly answer the security question before they can deposit the money.

Can I cancel an Interac e-Transfer?

Yes. You can cancel the transfer anytime until the recipient accepts it. Generally, it takes about 30 minutes for notifications to be sent to recipients. To cancel a transfer, click on the 'Cancel' link beside the list of pending transfers.
If a transfer hasn't been accepted within 30 days, it will automatically expire and the sender will be notified. The sender can either click on the 'Cancel' link beside the list of pending transfers or let Interac cancel the transaction. Money will be returned to the sender within seven days of cancelling the transaction; however, the original eTransfer $1.50 sending fee is not refundable. You can also send reminders to recipients who have not yet accepted transfers by clicking on the 'Resend Notice' link beside the list of pending transfers.

What happens if the recipient rejects the transfer?

In that case, you will be notified and prompted to login to your online banking to cancel the pending transfer.