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IMPORTANT Security Message from CEO, Roberta Bobicki

PLEASE! PLEASE! PLEASE! … update your e-TRANSFER method to “AUTO DEPOSIT” in Member Direct. This is the safest method of e-transferring to avoid fraud!! Funds are moved directly from the sender’s account to the recipient’s account out of reach of the criminals. At no time is your money in e-mail limbo requiring acceptance of the transfer. That is currently where fraud is occurring with the funds being intercepted if your email account has been compromised and you are not set up on Auto Deposit.

Revelstoke Credit Union is not responsible for losses if your email has been hacked.

PLEASE PROTECT YOUR PERSONAL CREDENTIALS !!! Make your security questions tough, change your passwords frequently, make them complex, and never open an e-mail attachment if you are unfamiliar with integrity of the sender.

If you require assistance please inquire at the branch.  Instructions and more information are located here.

Interac e-Transfer Security Updates

Changes to e-Transfer Security Questions

Interac will require new e-Transfer security answers –  the response to the question the sender asks the recipient before funds are transferred. All security answers set by your customers since September 20, 2018 do not need to be updated. Customers who have not updated their recipients’ security answers since September 20, 2018 will need to set up new security answers before they can send money to those recipients. 

 To facilitate this:

  • Effective immediately, customers who have not updated their security answers will be notified when they send an e-Transfer, as described below.
  • Any security answers not updated by September 1, 2019 will be deleted by Interac and customers will be required to enter a new security answer the next time they send an e-Transfer to that recipient.

If a customer tries to send an e-Transfer to a recipient without an updated security answer, they will receive the following message. The “assistance” sentence may be different, as it will reflect parameters configured by your financial institution.

 "​Due to Interac e-Transfer updates, you will need to update your security question and answer for this recipient. Please click here to update your recipient’s details. For assistance, please contact your branch."

 Customers will click the link and be directed to the Edit Recipient screen for the given recipient. They will not be able to send the e-Transfer to that recipient until the security answer is updated. They may use the same question and answer, and when they re-save, it will be updated to the new format.

This is an image of the message you will receive.

Additional questions regarding Interac security? Interac Fraud prevention

Additional Questions? We're happy to help. Reach us by phone at 250-837-6291 or through our Contact Us form. As always, online, and mobile banking are available 24 hours a day, seven days a week. Please ask us how you can sign up for any of these convenient, safe and money-saving options.